HYDROPEPTIDE LIMITED
Cookies Policy
1. Who we are
HydroPeptide Limited is an international professional skincare provider that provides products for professional and personal skincare treatments both in the United Kingdom and other regions.
hydropeptide.co.uk is a site operated by Wigmore Medical Ltd. We are registered in England and Wales under company number 03310740 and have our registered office at 23 Wigmore Street, London W1U 1PL. Our main trading address is 23 Wigmore Street, London W1U 1PL. Our VAT number is GB 707 513 646. (“we”, “our” and “us”).
As we may set cookies on your device when you visit our website, https://www.hydropeptide.co.uk (“website”), we have set out in this policy:
- a brief explanation of what cookies are;
- which cookies we may use and the purpose of each;
- for how long each cookie will remain on your device where you agree to the use of that cookie; and
- how to contact us if you have any questions about our cookies policy.
2. What are cookies?
Our website uses cookies to distinguish you from other visitors. Cookies are small text files that we store on your browser or the hard drive of your device if you agree to us doing so when you visit our website. Cookies contain information that is transferred to your device's hard drive when you visit our website. We may also use other technologies which are similar to cookies, such as pixels. These will all be referred to as “cookies” in this policy.
Cookies are used to:
- help us provide you with a good experience when you use our website by enabling you to navigate around our website easily and effectively;
- perform certain functions within our website, such as displaying certain content to you, allowing you to move through the various pages of our website as intended and allowing you to effectively make payments;
- enable us to improve our website;
- provide information to us to analyse the behaviour patterns of people who visit our website, for example, how many visitors view, use and interact with a particular page; and
- deliver relevant advertisements to you (both on our website and on third party sites) if you agree to these types of cookies.
Please note that the information set out in this cookies policy applies to our website only and not other websites to which our website links.
3. Our use of cookies
Our cookies can be categorised into different categories as follows:
a. Strictly Necessary cookies: these are required for the operation and function of our website. These include, for example, cookies that enable you to navigate through the different areas of our website, log into secure areas of our website and remember your country preference.
b. Analytical cookies: these allow us to see how you use our website and understand how many visitors access our website at any one time. We use the information gathered from these cookies to help us make sure our website works properly and effectively.
c. Functionality cookies: these allow us to recognise when you return to our website so that we can personalise our content for you and remember any preferences you have selected, such as your currency/country.
d. Targeting cookies: these gather information from you on your device to display advertisements that are relevant to your interests. We also use these to record your activity whilst on our website, including the pages you have visited and the links you follow.
e. Unclassified cookies: These are cookies that we are in the process of classifying, together with the providers of individual cookies.
Cookies are either first party or third party. First party cookies are set by us and third party cookies are set by a third party. Third party cookies are generally used to enable third parties to present advertisement or content to you on our website, for you to share content via a third party site (such as Meta) or to assist third parties in understanding your browsing behaviour on our website.
You can find more information about the individual cookies we use and the purpose for which we use them in the table below:
| Cookie Name | Purpose | Expiry (following connection) | First Party or Third Party Cookie? |
|---|---|---|---|
| Strictly Necessary Cookies | |||
| __cf_bm | This is used to distinguish between humans and bots and is beneficial for us to make reports on your use of the website. | 1 day after the session ends. | Third Party, Obviyo |
| _tracking_consent | This is used to store your cookie consent for your domain. | 1 year. | First Party |
| cart_currency | This is used to enable the secure checkout and payment function on our website. | 13 days after the session ends. | First Party |
| cookietest | This is used to determine whether you have accepted the cookie consent box. | Session (which means it expires once you have finished browsing) | First Party |
| is_eu | This is used to determine whether you are located within the European Union (EU) and are therefore subject to the EU data privacy regulations. | Session. | First Party |
| secure_customer_sig | This is used to store your credentials securely when processing and making a secured online transaction on our website. | 1 year. | First Party |
| shopify_pay_redirect | This is used to enable the secure checkout and payment function on our website. | 1 day after the session ends. | First Party |
| cart_sig | Shopify analytics. | 14 days. | First Party |
| _secure_session_id | Shopify: Used in connection with navigation through a storefront. | 24 hours. | First Party |
| _pandectes_gdpr | Pandectes: Used for the functionality of the cookies consent banner. | 1 year. | First Party |
| _cmp_a | Shopify: Used for managing customer privacy settings. | 24 hours. | First Party |
| Cookie Name | Purpose | Expiry (following connection) | First Party or Third Party Cookie? |
|---|---|---|---|
| Analytical Cookies | |||
| ___ELEVAR_GTM_SUITE—cart ___ELEVAR_GTM_SUITE—cookies ___ELEVAR_GTM_SUITE—lastCollectionPathname ___ELEVAR_GTM_SUITE—params ___ELEVAR_GTM_SUITE—userId | These are used to provide us with a report on your usage of our website, based on your transactions. They are also used to detect whether a third-party is trying to attack the website. They also provide insight into why and when a user drops out of a potential purchase. | Persistent (which means they will stay on your device unless you opt out) | First Party |
| _ga | This is used to register you with a unique ID which is used to generate statistical data on how you engage with our website. | 399 days after the session ends. | First Party |
| _ga_# | This is used by Google Analytics to collect information on how many times you have visited our website as well as the dates for your first and most recent visit. | 399 days after the session ends. | First Party |
| _ga_X9C0SBVTL3 | This is used by Google Analytics to report on basic data and storage activity on our site. | 2 Years | First Party |
| wi_related_browse | This is used to check your browser type (i.e. whether you use Google Chrome or Safari). | Persistent | First Party |
| performance-store-b | This is used by Shopify to undertake a performance check. | Persistent | First Party |
| Cookie Name | Purpose | Expiry (following connection) | First Party or Third Party Cookie? |
|---|---|---|---|
| Functional Cookies | |||
| keep_alive | We use this to set your geographical location based on your IP address. | 1 Year | First Party |
| klaviyoOnsite | We use this to manage our mailing list and confirm whether you have subscribed to our newsletters or blog posts | Persistent | First Party |
| localization | We use this to set the correct time zone for you on our site. | 1 Year | First Party |
| _prevCheckIsOk | This is used as part of Amazon Web Services, Cloudfront to manage the advertisement content. | Persistent | First Party |
| _prevCheckTimestamp | This is used as part of Amazon Web Services, Cloudfront (as above) and is used to set the correct time on our site. | Persistent | First Party |
| performance-store-name | This is used by Shopify to set the time in UTC format on the site. | Persistent | First Party |
| performance-store-uuid | This is used to identify the Shopify store on the payments page. | Persistent | First Party |
| performance-store-uuid-v | This is used to identify the Shopify store on the payments page. | Persistent | First Party |
| _orig_referrer | Shopify: Tracks landing pages. | 14 days. | First Party |
| _landing_page | Shopify: Tracks landing pages. | 14 days. | First Party |
| _y | Shopify: Shopify analytics. | 1 year. | First Party |
| _s | Shopify: Shopify analytics. | 30 minutes. | First Party |
| _shopify_y | Shopify: Shopify analytics. | 1 year. | First Party |
| _shopify_s | Shopify: Shopify analytics. | 30 minutes. | First Party |
| shopify_sa_t | Shopify: Shopify analytics relating to marketing & referrals. | 30 minutes. | First Party |
| shopify_sa_p | Shopify: Shopify analytics relating to marketing & referrals. | 30 minutes. | First Party |
| Cookie Name | Purpose | Expiry (following connection) | First Party or Third Party Cookie? |
|---|---|---|---|
| Targeting Cookies | |||
| __kla_viewed | This is used to collect information about how you navigate our website using your set preferences. We will use this to target our newsletter to you, based on your preferences. | Persistent | First Party |
| _fbp | This is used by Facebook to deliver a series of advertisement products from third party advertisers. | 3 months after the session ends. | First Party |
| _gcl_au | This is used by Google AdSense to assess advertisement efficiency across the website. | 3 months after the session ends. | First Party |
| _pin_unauth | This is used by Pinterest to track the usage of services across the site. | 1 Year | First Party |
| _pinterest_ct_ua | This is used by Pinterest to track the usage of services across the site. | 1 Year | Third Party, Pinterest |
| _uetsid | We use this to collect information on your visiting behaviour on our site which allows us to present more relevant advertisements to you. It also limits the number of times you will be shown the same advertisement. | 1 Day | First Party |
| _uetsid | We use this to track visitors on multiple websites in order to present relevant advertisement to you based on your preferences. | Persistent | First Party |
| _uetvid | We use this to track visitors on multiple websites in order to present relevant advertisement to you based on your preferences. | 1 Year | First Party |
| _uetvid | We use this to track visitors on multiple websites in order to present relevant advertisement to you based on your preferences. | Persistent | First Party |
| IDE | This is used by Google Doubleclick to register and report your actions after viewing or clicking an advertisement with the purpose of measuring the efficiency of an advert to present additional targeted adverts to you. | 1 Year | Third Party, Google DoubleClick |
| wi_recent_products | This is used to check which recent products you have viewed on our site. | Persistent | First Party |
| MUID | This is used by Microsoft to set a unique user ID and tracks synchronised usage across the Microsoft domains. | 1 Year | Third Party, Bing |
| __kla_id | This is used to collect information about your behaviour on our website and confirms whether you have subscribed to our newsletter. | 399 days after the session ends. | First Party |
| uid_bam | This is used to set a Javascript (coding) for the site. | 399 Days | Third Party, Narrativ |
| _uetsid_exp | This is used to set the expiry date for the cookie: _uetsid, as referred to above. | Persistent | First Party |
| _uetvid_exp | This is used to set the expiry date for the cookie: _uetvid, as referred to above. | Persistent | First Party |
| test_cookie | This is used to check whether your browser supports cookies. | 1 day after the session ends. | Third Party, Google DoubleClick |
| wi_customer | This is used to see whether you are logged into your account when you visit our .com site and are transferred to our .co.uk site. | Persistent | First Party |
| Cookie Name | Purpose | Expiry (following connection) | First Party or Third Party Cookie? |
|---|---|---|---|
| Unclassified Cookies | |||
| MR | .bat.bing.com | Unknown | 7 days. | Third Party |
| bugsnag-anonymous-id | BugSnag: This cookie is used to detect errors on the website – this information is sent to the website´s support staff in order to optimize the visitor´s experience on the website. | Persistent | Third Party |
| _prevCheckTimestamp | https://hydropeptide.co.uk | Unknown | Persistent | Third Party |
| performance-store-a | https://hydropeptide.co.uk | Unknown | Persistent | Third Party |
We may change the cookies we use from time to time, so we recommend that you review this cookies policy and your cookies settings regularly.
Please note that there may also be other third-party cookies which are stored on your device when you access our website over which we have no control. To check which cookies are stored on your device we recommend using your browser settings (please see the links below for further information in respect of this).
4. How to manage cookies
Option 1: Managing cookies using your browser
You can manage which cookies you choose to accept and reject by adjusting your browser settings. You will be able to remove and disable any cookies at any time through the settings in your internet browser but please note that you will need to do this on each browser you use. The method of doing this is different for each browser. For more information, please see:
- Chrome: https://support.google.com/chrome/answer/95647?co=GENIE.Platform%3DDesktop&hl=en
- Safari: https://support.apple.com/en-gb/guide/safari/manage-cookies-and-website-data-sfri11471/mac
- Internet Explorer: https://support.microsoft.com/en-gb/help/17442/windows-internet-explorer-delete-manage-cookies
- Firefox: https://support.mozilla.org/en-US/kb/cookies-information-websites-store-on-your-computer
- Opera: https://blogs.opera.com/news/2015/08/how-to-manage-cookies-in-opera/
- General Information: http://www.aboutcookies.org.uk/managing-cookies
You can also remove existing cookies stored on your browser or device by using the same method.
You may opt out of the cookies we use by Google Analytics by clicking here https://tools.google.com/dlpage/gaoptout.
Please note that disabling any strictly necessary cookies may cause reduced functionality of our website, or not enable it to function at all.
Option 2: Managing cookies via our management tool
We will only collect and store cookies, other than strictly necessary cookies, on your browser or device with your consent. We use a cookies overlay (which we will present to you when you first navigate to our website and which is accessible via our website at any time thereafter) to notify you that our website uses cookies and enable you to manage your cookie preferences.
You can manage which cookies you choose to accept or and reject by using the cookies overlay function on the main page of our website.
5. Other Information
Please note that this information applies only to our website and not to other websites and/or apps to which our website links.
Where we have incorporated third party platforms or features into our website (such as Instagram, Facebook or YouTube links), such third party providers may set a cookie on your device when you access our website or follow such link. You should view their privacy policies and cookies policies for further information.
We may update this policy to reflect changes to the cookies we use so you should review this policy regularly. If we make any significant changes to the policy, we will let you know the next time you access the website by presenting you with our cookies overlay again.
You should be aware that, although not all cookies collect personal data, some cookies (particularly targeting cookies) may follow your browsing history to create a profile of you and your behaviours and preferences to seek to present appropriate advertisements to you. Please see our privacy policy for further information.
If you would like any further information about how we use cookies, please contact us by email at DPO@wigmoremedical.com or by post to Colorescience c/o Wigmore Medical, 23 Wigmore Street, London W1U 1PL
Last updated: 22 February 2024
