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Terms of Use (“Terms”)



Who we are: is a site operated by Wigmore Medical Ltd. We are registered in England and Wales under company number 03310740 and have our registered office at 23 Wigmore Street, London W1U 1PL. Our main trading address is 23 Wigmore Street, London W1U 1PL. Our VAT number is GB 707 513 646.

By using the Site, you confirm that you accept these Terms and that you agree to comply with them. If you do not agree to these Terms, you must not access Our Site.

These Terms apply to all users of the Site, including, without limitation, users who are contributors of content, information and other materials or services on the Site. Your access and use of the Site will be subject to the version of the Terms posted on the Site at the time of use. If you do not agree with the Terms then you should not access, view, download or otherwise use the Site or purchase any products from Us. is owned by HydroPeptide Limited, which is registered in England and Wales under company number 14167040 with their registered office at Camburgh House, 27 New Dover Road, Canterbury, Kent CT1 3DN. The VAT number is 417249984.

HydroPeptide Limited and Wigmore Medical Ltd are together referred to in this policy as, “We”, “Us”, or “Our”.

Please read these Terms carefully before using the Site:

By using the Site, you confirm that you accept these Terms and that you agree to comply with them. If you do not agree to these Terms, you must not access Our Site.

This Terms of Use (together with the documents referred to in it) tells you the terms of use on which you may make use of Our website, whether as a guest or a registered user, including, without limitation, users who are contributors of content, information and other materials or services on the Site. Use of our site includes accessing, browsing, or registering to use our site. Your access and use of the Site will be subject to the version of the Terms posted on the Site at the time of use. If you do not agree with the Terms then you should not access, view, download or otherwise use the Site or purchase any products from Us.

The materials contained on our site are provided for general information purposes only and do not claim to be or constitute legal or other professional advice and shall not be relied upon as such.

We do not accept any responsibility for any loss which may arise from accessing or reliance on the information on this site and to the fullest extent permitted by English law, we exclude all liability for loss or damages direct or indirect arising from use of this site.

We may make changes to these terms:

We may at Our sole discretion make amendments to these Terms from time to time. Every time you wish to use Our Site, please check these Terms for changes prior to use of the Site to ensure that you understand the terms that apply at that time. Your continued use of the Site following the amendment of these Terms constitutes your acceptance of any changes. We may contact you by email to advise you of any material amendments.

We may make changes to the Site:

We may update and change the Site from time to time to reflect changes to Our products, Our users’ needs or Our business priorities. We will try to give you reasonable notice of any major changes.

However, please note that any of the content on our site may be out of date at any given time, and we are under no obligation to update it.

We do not guarantee that our site, or any content on it, will be free from errors or omissions.

Accessing the Site:

The Site is made available free of charge.

We do not guarantee that the Site, or any content on it, will always be available or be uninterrupted. Access to our site is permitted on a temporary basis. We may suspend or withdraw or restrict the availability of all or any part of the Site for business and operational reasons. We will try to give you reasonable notice of any suspension or withdrawal, where reasonably practicable.

You are responsible for ensuring that all persons who access the Site through your internet connection are aware of these Terms and other applicable terms and conditions, and that they comply with them.

The images of the products on our site are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that your computer's display of the colours accurately reflects the colours of the products. The packaging of the products may vary from that shown on images on our site.

Other terms that may apply to you:

These Terms refer to the following additional terms, which also apply to your use of the Site:

Our Privacy Policy. We have developed a Privacy Policy which sets out how We may use your personal information. You can find a copy of the Privacy Policy here. By continuing to use the Site, you are confirming that you agree to the terms of the Privacy Policy.

Our Cookies Policy. This sets out information about the cookies on the Site and can be found here.

If you purchase goods from Us via the Site, Our Terms and Conditions of Supply (“Supply Terms”) will apply to the purchase.

How you may use our site:


The Site is directed to consumers residing in the United Kingdom. We do not represent that content available on or through the Site is appropriate for use or available in other locations.

You represent and warrant that you:

• are aged eighteen (18) or over;
• have not previously been suspended or removed from the Site;
• do not have more than one (1) account (an “Account”) at any given time registered to the Site;
• will only provide Us with true, accurate, up-to-date and complete information if you register an Account and/or place an order with Us (subject to the Supply Terms). If We believe or suspect that the information you provide is not true, accurate, up-to-date or complete, We may deny or terminate your access to the Site or services provided via it (or any portion thereof); and
• have full power and authority to enter into these Terms and in doing so will not violate any other agreement to which you are a party.

Your Account:

When you set up an Account, you are required to provide your name and email address and select a password (collectively, your “Account Information”), which you may not transfer to or share with any third parties. You must treat such information as confidential. Your Account Information will be treated in accordance with Our Privacy Policy.

If someone accesses the Site or any services available via it using your Account Information, We will rely on that Account Information and will assume that it is really you or your representative who is accessing the Site and services. You are solely responsible for any and all use of your Account Information and all orders and activities that occur under or in connection with the Account. Without limiting any rights which We may otherwise have, We reserve the right to take any and all action, that We deem necessary or reasonable, to ensure the security of the Site and your Account, which may include, without limitation, the right to terminate your Account, change your password, or request additional information to authorise transactions on your Account.

You agree to be responsible for any act or omission of any users that access the Site or services available via it under your Account Information that, if undertaken by you, would be deemed a violation of these Terms.

You may not use anyone else’s Account at any time, without the permission of the Account holder. Please notify Us immediately if you become aware that your Account Information is being used without authorisation.

You agree not to:

• register for more than one Account;
• register for an Account on behalf of an individual other than yourself without such individual’s authorisation; or
• register for an Account on behalf of any group or entity.


We welcome user comments, information and submissions where indicated on the Site. In addition, you and other users of the Site from time to time may have an opportunity to post on the Site certain ideas, concepts, information, data, text, music, sound, photographs, graphics, video, messages, comments on Our products, advertising and other promotional materials or events, facts, advice, “tips”, opinions and other material (collectively, “User Content”).

Whenever you make use of a feature which allows you to upload User Content to the Site, you must comply with the ‘Content Standards’ set out in these Terms (below).

Subject to Our Privacy Policy, all User Content that you post on the Site will be treated as non-confidential to you and may be viewed by you and/or other users of the Site. You retain all of your ownership rights in your User Content, but you are required to grant Us and other users of the Site a licence to the User Content as set out below in ‘Our Rights to Use User Content’.

We cannot guarantee that other users will not copy, modify, distribute or otherwise use the User Content that you share. Therefore, if you have an idea or information that you would like to keep confidential and/or do not want others to use, do not post it on the Site. We and Our affiliates are not responsible for any user’s misuse or misappropriation of any User Content you post on the Site.

The views expressed by other users of the Site do not represent Our views or values.

Review of submissions:

We have no obligation to verify the identity of any users when they are connected to the Site or to supervise the User Content that has been provided by users. You acknowledge that We may or may not prescreen, monitor, review, edit or delete the User Content posted by you and other users on the Site.

We and Our nominees or affiliates retain the right to modify, move, refuse, block or remove any User Content, in whole or in part, for any reason or no reason, with or without notice.

We and Our nominees and affiliates also reserve the right to access, read, preserve, and disclose any information as We reasonably believe is necessary to:

    i. satisfy any applicable law, regulation, legal process or governmental request;
    ii. enforce these Terms, including investigation of potential breaches hereof;
    iii. detect, prevent, or otherwise address fraud, security or technical issues;
    iv. respond to user support requests; or
    v. protect Our rights, property or safety, users of the Site and the public.

How to complain about or report about harmful content:

If you become aware of any User Content or other content on the Site that you consider to be harmful, please contact Us using the contact details below.

Content standards:

By posting User Content in or otherwise using any communications service or other interactive service that may be available to you on or through the Site from time to time, you agree that you are the sole responsible person and/or entity from which such User Content originated. Moreover, you agree not to access or use the Site for any purpose that is prohibited by these Terms. You are responsible for all of your activity in connection with the Site.

You agree not to (and shall not permit any third party to) use the Site to:

     a) knowingly upload, post, e-mail, or otherwise transmit any User Content that is inaccurate, unlawful, harmful, threatening, embarrassing, abusive, harassing, tortious, defamatory, vulgar, obscene, offensive, profane, libellous, deceptive, fraudulent, invasive of another person’s privacy, hateful, or contains or depicts nudity or explicit or graphic descriptions or accounts of sexual or violent acts (including, but not limited to, sexual language of a violent or threatening nature directed at another individual or group of individuals), or is otherwise inappropriate as determined by Us in Our sole discretion;
     b) harm any person in any way;
     c) knowingly upload, post, e-mail, or otherwise transmit any User Content that:
           (i) victimises, harasses, degrades, or intimidates an individual or group of individuals on the basis of any of the following (without limitation): religion, gender, sexual orientation, race, colour, ethnicity, national origin, citizenship, age, marital status or disability;
           (ii) infringes any patent, trademark, trade secret, copyright, right of publicity or other intellectual property or proprietary right (IPR) of any party; or
          (iii) you do not have a right to transmit due to a legal or contractual obligation;
     d) knowingly upload, post, e-mail, or otherwise transmit any material that contains software viruses or any other computer code, files, worms, time bombs or programs designed or intended to interrupt, disable, damage, destroy, or limit the functionality of the Site or any computer software or hardware or telecommunications equipment or any other similarly destructive activity;
     e) obtain unauthorised access to any system, data, password or other information;
     f) interfere with or disrupt the Site or servers or networks linked to the Site, or disobey any requirements, procedures, policies, or regulations of networks linked to the Site;
     g) intentionally or unintentionally violate any applicable national, or international law and any rules, regulations, orders or directives in place from time to time;
     h) knowingly upload, post, e-mail, or otherwise transmit any material, or take any other actions with respect to your use of the Site, that would constitute, or would otherwise encourage, criminal conduct or conduct that could give rise to civil liability;
     i) carry out commercial activities, including, without limitation, submitting any material to solicit funds or to promote, advertise or solicit the sale of any goods or services;
     j) solicit others to join or become members of any other commercial online service or other online or offline group or organisation;
     k) impersonate any other person or entity, including by providing any false personal information to Us (including a false username) or creating any account for anyone other than yourself;
     l) submit any person’s identification documents or sensitive financial information; or
     m) breach the Privacy Policy.

Violation of any of the foregoing may result in immediate termination of your Account and right to access or use the Site.

We reserve the right, but shall have no obligation, to investigate your use of the Site in order to determine whether a violation of these Terms has occurred or to comply with a legal obligation.

Our right to use User Content:

You represent and warrant that:

     a) you own or otherwise control any and all rights in and to the User Content that you submit to the Site; and
     b) that Our public posting and use of that User Content will not infringe or violate the rights of any third party in any manner, including without limitation any privacy rights, publicity rights, copyrights, contract rights or any other intellectual property or proprietary rights.

By submitting, sending, posting, uploading, modifying or otherwise providing information, material, or any other communication to Us including User Content, whether solicited or unsolicited, you grant to Us, Our affiliates and other users of the Site a worldwide, perpetual, irrevocable, non-exclusive, royalty-free, transferable and fully paid up licence to use, reproduce distribute, prepare derivative works of, display, and perform that User Content in connection with the service provided by the Site and across different media (including to promote the Site or the services available via it).

We and Our affiliates may use or otherwise transfer, remove or dispose of any and all User Content without restriction and users of the Site shall not be entitled to any compensation whatsoever for any such use, transfer or disposition of User Content by Us. Notwithstanding the foregoing, personally identifiable data, if any, included in User Content shall be handled in accordance with Our Privacy Policy.


You understand that the technical processing and transmission of the Site may involve transmissions over various networks and changes to conform and adapt to technical requirements of connecting networks or devices. We assume no responsibility for the deletion or failure to store postings or other information submitted by you or other users of the Site.

We do not guarantee that the Site will be secure or free from bugs or viruses.

You are responsible for configuring your information technology, computer programmes and platform to access the Site. You should use your own virus protection software.

You agree that you will not harvest, collect or store information about other users of the Site or their User Content or use such information for any purpose inconsistent with the purpose of the Site or for the purpose of transmitting or facilitating transmission of unsolicited advertising, junk or bulk electronic mail or communications.

You may not:
     a) take any action that imposes or may impose (as determined by Us in Our sole discretion) an unreasonable or disproportionately large load on Our infrastructure;
     b) interfere or attempt to interfere with the proper working of the Site or any activities conducted on the Site;
     c) bypass any measures We may use to prevent or restrict access to the Site or portions thereof (or other accounts, computer systems or networks connected to the Site);
     d) run any form of auto-responder or “spam” on the Site;
     e) use manual or automated software, devices, or other processes to “crawl” or “spider” any page of the Site; or
     f) harvest or scrape any content from the Site.

These provisions should be treated as an express reservation of Our rights in this regard, including for the purposes of Article 4(3) of Digital Copyright Directive ((EU) 2019/790). The above provisions shall not apply insofar as (but only to the extent that) We are unable to exclude or limit text or data mining or web scraping activity by contract under the laws which are applicable to Us.


We are the owner or the licensee of all intellectual property in the Site, the material published on it and the services provided via it and all rights to such intellectual property. Those works are protected by copyright laws and treaties around the world. All such rights are reserved to Us.

You may print off one copy, and may download extracts, of any page(s) from the Site for your personal use and you may draw the attention of others within your organisation to content posted on the Site.

You must not modify the paper or digital copies of any materials you have printed off or downloaded from the Site in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.

Our status (and that of any identified contributors) as the authors of the Site and any material published on it (save for User Content) must always be acknowledged.

You must not use any part of the Site or the content on it for commercial purposes without obtaining a licence to do so from Us or Our licensors.

If you print off, copy, download, share or repost any part of the Site in breach of these Terms, your right to use the Site will cease immediately and you must, at Our option, either return or destroy any copies of the materials you have made.

Third party websites:

You may be able to link to and/or access third party websites, services or resources on the internet from the Site, and third party websites, services or resources may contain links to the Site (collectively, “Linked Sites”). We are not responsible for the content, availability, advertising, products, services or other materials of any such Linked Sites, or any additional links contained therein, and Our inclusion of links to the Linked Sites on the Site does not imply that We endorse or approve of the Linked Sites or any materials contained on, or accessible through, the Linked Sites. In no event shall We be liable, directly or indirectly, to you or any other person or entity for any loss or damage arising from or occasioned by the creation or use of the Linked Sites or the information or material accessed through these Linked Sites.

Where you access a Linked Site, you are advised to read and understand the applicable terms and conditions and other ancillary contracts available on the Linked Site before using the Linked Site.


We may terminate or suspend your access to the Site, delete your profile and Account and any of your User Content and/or prohibit you from using or accessing the Site (or any portion, aspect or feature of the Site) if you are in breach of these Terms.

If you wish to terminate your Account, you may do so by following the instructions on the Site or by contacting Our customer services team at
In the event of termination, you will still be bound by your obligations under these Terms.


Nothing in these Terms excludes or limits Our liability for death or personal injury arising from Our negligence; fraud or fraudulent misrepresentation; or any other liability that cannot be excluded or limited by English law.

Different limitations and exclusions of liability will apply to liability arising as a result of Our supply of any products to you, which will be set out in Our Supply Terms.

To the extent permitted by law, We exclude all conditions, warranties, representations or other terms which may apply to the Site or any content on it, whether express or implied.

We will not be liable to any user for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, even if foreseeable, arising under or in connection with:
     • use of, or inability to use, the Site; or
     • use of or reliance on any content displayed on the Site.

Please note that We only provide the Site for domestic and private use. You agree not to use the Site for any commercial or business purposes, and We have no liability to you for any loss of profit, loss of business, business interruption or loss of business opportunity.

To the extent permitted by applicable law, We will not be liable for any loss or damage caused by a virus, distributed denial-of-service attack, or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of the Site or any Linked Site, or to your downloading of any content on it or any Linked Site.


These Terms are the entire agreement between you and Us with respect to the Site and any User Content, and supersede all prior or contemporaneous communications and proposals (whether oral, written or electronic) between you and Us with respect to those matters.

If any provision of these Terms is found to be illegal or unenforceable, the remainder of the Terms shall be unaffected and shall continue to be fully valid, binding, and enforceable.

The failure of either party to exercise any right provided for herein shall not be deemed a waiver of any further rights hereunder.

No agency, partnership, joint venture, or employment relationship is created as a result of these Terms, and neither party has any authority of any kind to bind the other in any respect.

We may transfer Our rights and obligations under these Terms to another organisation. We will always tell you in writing if this happens and We will ensure that the transfer will not affect your rights under these Terms.

These Terms, their subject matter and their formation (including any non-contractual disputes or claims) are governed by English Law. We both agree to submit to the exclusive jurisdiction of the courts of England and Wales.


“HydroPeptide” is a UK registered trade mark of HydroPeptide LLC (a group company of HydroPeptide Limited). You are not permitted to use this without Our prior written approval.

You can contact Us in the following ways:
     • by email:
      • by post:. 23 Wigmore Street, London, W1U 1PL

These Terms were last updated on 22/02/24




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