Refund policy

What is your return policy? 

Changed your mind about the products you purchased? You can return new, unopened items purchased from HydroPeptide.co.uk within 60 days of delivery for a full refund.

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, please call us at +44 800 066 8429 or email us at info@hydropeptide.co.uk. We'll notify you via e-mail of your refund once we've received and processed the returned item.

OR

Submit a return request
Click the profile icon in the store's menu, or go to the refund policy or a returns page, and then request a return.

Sign in to your account: https://shopify.com/34504441995/account

In the "Email" field, enter your email address, and then click "Continue".

In your email account, open the email sent from our store and copy the six-digit verification code included in the email.

Go back to the online store, and then enter a six-digit verification code.

Click "Request return" for the order that you want to submit the return for.

If your order has more than one item, then select the items that you want to return.

Select a return reason and add a note for the store.

Click "Request return".

If your return request is approved and requires shipping, then you receive an email with shipping instructions and a return shipping label. After the product is returned, you receive a refund.